RETURN DEPARTMENT

All returns must be received within 15 days of purchase, no C.O.D. returns will be accepted. Any Grommet Machine or Die that is defective due to material or manufacturer defects will be accepted for return/replacement during the warranty period. The CSPIC-2 & PMS 060 Pneumatic grommet machines are subject to a 20% restocking fee and must be returned securely packaged in the original box/packaging. Grommet returns will only be accepted in un-opened packages. Any order being returned that was initially shipped by BuyGrommets.com with the Free Shipping option will be credited minus the actual shipping and handling cost paid by BuyGrommets.com. We do not pay the shipping costs for a return. Please fill out the form below and complete the required information. A Return Material Authorization number and instructions will be emailed to you within 24 - 48 hours. Returns will not be credited without a Return Material Authorization number.

We reserve the right to refuse any return based on the following:
- We will not accept the return of used products. Items must be in new/unused condition when received back.
- Items returned more than 15 days after purchase
- Items returned without a RMA (Return Merchandise Authorization) number

Changes to orders
You can only make changes or cancel your order within 2 hours from the time the order is placed. Most products ship same or next day after ordered and these orders can usually only be changed within 2 hours from the time the order is placed. If you need to add to an order that you placed more than 24 hours ago; you will need to place another order or contact our office and we may be able to accommodate your request.

Please fill out the form below and complete the required information. A Return Material Authorization number and instructions will be emailed to you within 24 - 48 hours. Returns will not be credited without a Return Material Authorization number.