Our Grommet Machines are guaranteed to be free of manufactures defects
for a period of 1 year.
Your order may be placed using our online shopping cart, e-mail, fax,
or with one of our representatives at 772-388-9691. We accept Visa, MasterCard, American Express,
Discover, PayPal, Money Orders, and Checks. Please refer to policy 9 for terms when paying by check or money order.
When you place
an order at Buygrommets.com you will receive a receipt in your email shortly after your order is received. Please check this receipt for correctness, in most cases your order will ship the same business day if it is received by 2:00pm EST. You will also receive an order confirmation email within 24 business hours
with your tracking number(s).
Please check your items immediately upon receipt. Any errors or missing
items must be reported to us within 15 days of receipt to be rectified.
We will ship via the method or carrier of our best judgment unless specified and a UPS or FedEx account number is provided. Most orders are shipped by U.S. Postal Service priority mail or UPS. Orders
shipped to countries outside the United States may be subject to duties,
taxes, VAT, etc. Buyer is responsible for those costs and any other fees
that may be applied when importing goods into their country.
Premier Grommets Direct, LLC. D.B.A. BuyGrommets.com tries to give you an easy-to-use
site that provides accurate content, including product information, policies,
pricing, and photos. Policies, pricing, and item availability are subject
to change without notice. Prices displayed on our site are subject to
final approval at the time of order fulfillment. Images are shown for
representational purposes only. In the event we are unable to provide
an actual image of a product, Premier Grommets Direct reserves the right to
substitute a similar image for the one described in the product information.
While Premier Grommets Direct tries in good faith to make sure the information
in our store and information published at our website is accurate,
we are not responsible for typographical errors or technical inaccuracies.
This disclaimer in no way affects the term of any manufacturer's warranty.
Returns Click Here
All returns must be received within 15 days of purchase, no C.O.D. returns
will be accepted. Any Grommet Machine or Die that is defective due to
material or manufacturer defects will be accepted for return/replacement
during the warranty period. The Stimpson 479, CSTON-1, PMS 060 Pneumatic grommet machine and TIDY
Pneumatic grommet machines are subject to a 20% restocking fee and must be returned securely
packaged in the original box/packaging. Grommet returns will only be accepted
in un-opened packages. Any order being returned that was initially shipped
by BuyGrommets.com with the Free Shipping option will be credited minus
the actual shipping and handling cost paid by BuyGrommets.com. We do not
pay the shipping costs for a return. Please click the link in this section
and complete the required information. A Return Material Authorization
number and instructions will be emailed to you within 24 - 48 hours. Returns
will not be credited without a Return Material Authorization number.
We reserve the right to refuse any return based on the following:
will not accept the return of used products. Items must be in new/unused
condition when received back.
- Items returned more than 15 days after purchase
- Items returned without a RMA (Return Merchandise Authorization) number
Changes to orders
You can only make changes or cancel your order within 2 hours from the
time the order is placed. Most products ship same or next business day after ordered
and these orders can usually only be changed within 2 hours from the time
the order is placed. If you need to add to an order that you placed more
than 24 hours ago; you will need to place another order or contact our
office and we may be able to accommodate your request.
Neither seller nor manufacturer shall be liable for any injury, loss or
damage, direct or consequential, arising out of the use of or the inability
to use the product. Before using, user shall determine the suitability
of the product for his or her intended use and user assumes all risk and
liability whatsoever in connection therewith.
Ordering Online with us is safe and secure!
employ a method of interaction with our visitors that does not compromise
credit card information. This online system is 100% secure.
A note about
the Fair Credit Billing Act. Under this act, your bank limits your total
loss and cannot hold you liable for more than fifty dollars of reported
fraudulent charges. In the event your card is used in a fraudulent manner,
you must notify your bank or card issuer immediately and in accordance
with its reporting rules and procedures.
you to feel comfortable using your credit card to conduct commerce on
our site. If you wish, you may also send us a U.S. Postal Money Order
(only) or a personal checks. Personal checks will delay your order as
we must wait for your funds to clear before we ship any merchandise.
an additional 7-10 business days for shipping of your merchandise if paid
by personal check. To order by check, just print the order form with your
shopping cart contents from the order confirmation page and complete the
necessary fields, then mail the form to the address above.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your Web browser to enable our systems to recognize
your browser and to provide features such as keeping track of what you
add to your cart, saved carts, and storage of items in your Shopping Cart
portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you
when you receive a new cookie, or how to disable cookies altogether. However,
cookies allow you to take full advantage of some of the great features
on the Buygrommets.com website and we recommend that you leave them turned
Return/Exchange Policy And Limited Warranty
come with a 1 year limited warranty on defects in materials and workmanship.
Any product(s) that are being returned for these reasons must be returned
with an RMA (see above).
If any product(s)
should need to be returned due to arriving damaged, a claim is to be filed
by us with the corresponding shipping courier in order to receive reimbursements
for the damaged item(s). If this should occur, the damaged item(s) must
remain at the original ship to location on the shipping label that was
affixed to the box by our company. The damaged item(s) can not to be shipped
back to Buygrommets.com until authorized by a representative from our
office. If any product(s) that have arrived damaged are returned back
to our warehouse before one of our representatives have had the opportunity
to determine if the damage was done by the shipping courier, we will not
be responsible for any credits or refunds to the customer(s).
come with a 1 year limited warranty on defects in materials and workmanship.
If we determine there may be a defect, we will authorize the return for
inspection. Do not return products to our factory without our prior consent.
All COD shipments will be refused. Buygrommets.com, at its option, will
replace the unit, replace the defective part(s), and return such unit(s)
to the customer(s). Our sole obligation and your exclusive remedy under
this warranty shall be limited to such replacement.
and exclusions: this warranty does not apply to regular wear and tear
due to use, or any damage caused by misuse. Machines are engineered to
perform as they are made. Modifications of any kind void this warranty.
In addition, the foregoing warranty shall not apply to serial numbered
products if the serial number has been removed, defaced, or tampered with
in any way; products subject to negligence, accident, improper operation,
maintenance or storage; products damaged by circumstance beyond Buygrommets.com
control; or products modified (including, but not limited to, modifications
through the use of unauthorized parts or attachments) or repaired by third
party centers not authorized by Buygrommets.com specifically.
warranty is exclusive and in lieu of all other warranties, expressed or
implied, including without limitation the implied warranties of merchantability
and fitness for a particular purpose. It shall not extend beyond the duration
of the express warranty provided herein, and the remedy for violations
of any warranty shall be limited to repair or replacement of the defective
product(s) pursuant to the terms contained herein. Buygrommets.com shall
not be liable for any consequential or incidental damages whatsoever.